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10-09-2008 Autumn is here!! Free London Rate mugs for our loyal clients who use our regular cleaning services (to warm you up for the coming winter)! Book Now.
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| Terms and Conditions |
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1.1 In these conditions the following terms shall have the following meanings:
"Service date" means the date agreed between the Customer and the Company for the provision of service by the self employed service providers
"Company" means London Rate Limited whose registered company number is 5478387
"Contract" means any contract for the provision of services by the self employed service providers procured by the Company to the Customer
"Customer" means the party instructing the Company to provide self employed service providers
"Services" means those services listed on the Company's website at the date the Order is accepted
"Order" means an order by the Customer for some or all of the Services
"Prices" means the prices listed on the Company's website in respect to the Services
Terms & Conditions
2.1 These Terms and Conditions of Business apply to the Services supplied by the Company.
2.2 No Contract shall come into existence until the Company has received and accepted the Order from the Customer by use of the Company’s web site, letter, fax, e-mail, telephone or any other means of communication chosen by the Company.
2.3 These conditions shall be incorporated into the Contract to the exclusion of any other terms or conditions.
2.4 The contract is subject to the right of cancellation of the Company and the Customer (see clause 5).
2.5 The Company may change these Terms and Conditions of Business without notice to Customers in relation to future Services.
3.1 The description of the Services will be as shown on the Company's website at the time the Order is received and accepted by the Company.
3.2 The Prices of the Services will be the prices as shown on the Company's website the date the Order is received and accepted by the Company. The Customer is advised to regularly check the price list on the Company's website for changes to the Prices.
3.3 The Services are subject to availability. If on receipt and acceptance of the Order some or all of the Services ordered are not available the Company will inform the Customer as soon as possible, and refund or recredit the Customer for any sum that has been paid by it or debited from it for the Services which are not available.
3.4 Changes to the description and the Prices may be made without notice to Customers. Customers are advised to regularly check the description on the Company's website.
3.5 Every effort is made to ensure that the Prices are accurate at the time the Order is accepted. If an error is found the Company will inform the Customer as soon as possible and offer the Customer the option of reconfirming the Order at the correct price or cancelling the Order. If the Customer cancels the Order then the Company will refund or recredit the Customer for any sum that has been paid by the Customer or debited from the Customer's credit card for the Services in respect of which the error occurred.
4.1 The provision of the Service will take place on the Service date at a time and place as agreed between the Company and the Customer.
4.2 The Customer shall ensure that the premises, people or other relevant factors are freely available for the provision of the Service by the self employed service providers as arranged with the Company, at the agreed time and place. If the self employed service provider has made reasonable efforts to enter the premises or locate the people but to no avail, the Customer shall forfeit their deposit and pay the current website cost for half of the cost of the total Service
5.1 Provision will take place on the Service date at a time and place as agreed between the Company and the Customer
5.2 The Customer shall ensure the necessary arrangements are in place to take delivery of the Service at the agreed time and place.
5.3 If Service cannot be made at the agreed time or place the Company will inform the Customer as soon as possible.
5.4 All cancellations must be made, in writing, twenty four (24) hours prior to the scheduled cleaning time. Any cancellations less than twenty four (24) hours will be subject to the full cleaning charge or an agreed upon penalty.
6.1 Payment in respect of the Order will be calculated in accordance with the Prices
6.2 A supplementary charge may be required in respect of requests for emergency Services (a Service required in less than 24 hours), or a service which takes place outside normal office working hours or with respect to an address outside the designated areas of the Website.
6.3 Payment of the Order shall take place immediately after the provision of services
6.4 The Customer is not entitled to make any deductions or withhold payment for any reason.
6.5 Payment shall be made by the Customer to the Company by credit card, paypal, bank transfer, postal order or cheque, but in the event that payment is made by cheque then the time for payment as set out in Clause 6.3 shall be that of the Service date. Cheques shall be made payable to London Rate Limited and the Company should be contacted for further details on payment through any other method not mentioned above.
6.6 Without prejudice to any other rights of the Company, if the Customer fails to pay the Company or the self employed service providers within 14 days of delivery of the Servicess the Customer shall pay interest on any overdue amount from the date on which payment was due to the date of actual payment on a daily basis at a rate of 8% per annum over the base rate from time to time quoted by the Bank of England (both before and after the judgement) in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 and shall reimburse the Company for all costs and expenses (including legal costs) incurred in the collection of any overdue amount.
7.1 The Customer will have a right to cancel the Contract at any time up to 48 hours before the intended Service date.
7.2 To exercise the right of cancellation, the Customer must give either written notice to the Company by hand or post, fax, text message or e-mail giving details of the Order
7.3 Once the Company has been notified that the Customer is cancelling the Order, the Company will refund or recredit the Customer within 30 days for any sum that has been paid by the Customer for the Order or any part of the Order
7.4 The Company shall notify the Customer as soon as it is reasonably practical of any circumstances likely to prejudice the Company's ability to provide a self employed service providers and the Company will assist the Customer as far as reasonably practical to identify an alternative solution.
8.1 The Customer must ensure that the premises, people or other relevant factors required for the provision of the Service are suitable for the Service. The Company is not responsible for checking that the premises, people or other relevant factors required for the provision of the Service are suitable for the Service.
8.2 In providing the Services the Company’s self employed service providers will endeavour to provide the Service without causing any damage. If the instructions from the Customer are followed and the Services cause damage to the premises etc. then the Company will not be held responsible.
8.3 If the Company identifies a problem that may cause damage to one or more of the Customers buildings or people then the Company will bring the problem to the Customer's attention before proceeding. If the Customer wishes the Company to proceed with supplying one or more of the Services in respect of the Services in question then the Customer may be asked to sign a release form and if damage is caused to the premises then the Company shall not be responsible.
8.4 If the Customer has furniture, artefacts, etc that it is particularly concerned about, because of their expense, delicacy or for any other reason, then the Customer should inform the Company. In any event the Company should be informed of any Goods that have a replacement value of more than £1000.00. If the Customer fails to inform the Company, then the Company will not be responsible for any damage that may result to the Goods.
8.5 The Company will not be responsible for inherent weaknesses or defects in the buildings etc that may result in damage
8.6 The Company will not be responsible for inherent weaknesses or defects in the buildings etc that may result in damage, injury to the Customer or his or her goods or the self employed service providers.
8.7 The Company shall have no liability to the Customer for any loss (including loss of profit or other direct or indirect economic loss, indirect or consequential loss) or damage of any nature (howsoever caused) or loss or damage (contractual, tortuous, breach of statutory duty or otherwise) arising from any breach of any express or implied warranty or condition of the Contract or any negligence, breach of statutory or other duty on the part of the Company or its sub contractors or self employed service providers or in any other way out of or in connection with the Contract except for death or personal injury resulting from the Company's negligence or fraudulent misrepresentation.
9.1 The Company will take all reasonable precautions to keep the details of the Order and payment secure, but unless the Company is negligent, the Company will not be liable for unauthorised access to information supplied by the Customer.
9.2 The Company will only use the information provided by the Customer for the purpose of fulfilling the Order, unless the Customer agrees otherwise. The Company may wish to notify the Customer of products and services that may be of interest to it from time to time, and if the Customer would like to be notified of these, then it should communicate this to the Company. The Customer can correct any information about it or ask for information about it to be deleted, by giving written notice to the Company at its registered office address.
10.1 These conditions and any Contract between the parties shall be governed by and construed and interpreted in accordance with English law and the parties submit to the jurisdiction of the English Courts.
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