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10-09-2008 Autumn is here!! Free London Rate mugs for our loyal clients who use our regular cleaning services (to warm you up for the coming winter)! Book Now.
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Spring Cleaning, Move in/Out Cleaning, Tenant Cleaning |
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Why London Rate Tenancy / Spring Cleaning?
How flexible are London Rate?
When are you open?
Are you secure?
Are your prices competitive?
Do you have insurance?
Are your cleaners, high quality and safe?
How do you ensure reliability and honesty?
How do you vet your cleaners?
Which areas do you cover?
Do I need to pay the cleaner extra if I want her to clean at the weekend?
Can my cleaner come when I am at work?
Are there any extra charges I have to pay - transport, parking?
Do you provide transport for your cleaners?
What services do you provide?
Who pays the cleaner you or I?
What methods of payment do you accept?
Who provides the cleaning materials and equipment?
What happens if I am dissatisfied with the cleaning service?
Is there a minimum number of hours per cleaning visit?
What are your cleaners' working hours?
Why London Rate Tenancy / Spring Cleaning?
We understand the important of having your property professionally cleaned and checked. We have carried out hundreds of end of tenancy cleaning jobs in London so far and we know how to please landlords. I attached a copy of task list as promised, which reflects the cleanliness standards required by major letting agents and which our cleaners use at all times.
How flexible are London Rate?
Very. In all our domestic worker categories we have different prices for different standards of worker and for different areas and for weekends etc. Please see www.londonrate.com
When are you open?
We are open 24/7 as londonrate.com is fully accessible and interactive.
Are you secure?
Our web site is secure as are Internet payment mechanisms
Are your prices competitive?
We monitor our prices real time to ensure we are always competitive in all our areas of business
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Do you have insurance?
London Rate Ltd. is insured with full public liability cover up to £1,000,000 and professional indemity insurance £250,000. However, London Rate Ltd.does not accept any responsibility whatsoever for
any loss, expense, damage arising from any act or omission by
the introduced cleaner. Please check your own home insurnace.
Are your cleaners, high quality and safe? All cleaners are personally interviewed and tested in our director's own homes. We won't introduce anyone into your home that we wouldn't be happy to invite into our own!
How do you ensure reliability and honesty?
By checking all the references provided by the cleaner. If she/he cannot provide verifiable reference we do not offer them work. We take extra care when tracing each applicant's history. There are no exceptions. We also provide training to make sure that all of our quality standards are being met.
How do you vet your cleaners?
Our vetting procedure involves: Proof of identity, Proof of address, Proof of immigration status, Proof of experience and reliability, Tests on common cleaning tasks. London Rate gives all candidates who have passed the vetting procedure training in health and safety and key safekeeping. They are also monitor closely at all times.
Which areas do you cover?
Currently, we cover the whole of London and some surrounding areas.
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Do I need to pay the cleaner extra if I want her to clean at the weekend?
Yes, the rate of pay for the cleaners is on the website http://www.londonrate.com
Can my cleaner come when I am at work?
Yes. You can leave a set of keys to our cleaner. You don't have to wait for the cleaner every time and you will never be late for work again.
80% of our cleaners hold keys for clients' homes. They have gone through our security training with regards to safe keeping keys. It is a convenient way to have your property maintained without having to wait for someone to turn up.
Are there any extra charges I have to pay - transport, parking?
There are no extra charges like transport, and parking, etc. We try to save your money and try to avoid unnessisary costs to you.
Do you provide transport for your cleaners?
No. Our cleaners use the public transport and own means of transportation.
What services do you provide?
London Rate's cleaners are experts in the following cleaning services: • Domestic cleaning • End of tenancy cleaning • Spring clean • After builders clean • Office cleaning • Specialist floor cleaning • Building cleaning maintenance • Janitorial supplies • Waiter and waitress • Party help • After party clean up
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Who pays the cleaner you or I?
You do. Please make a payment to the team on completion of their work.
What methods of payment do you accept?
Our cleaners only accept cash on the day for one off cleanings unless prior payment arrangements are made.
Who provides the cleaning materials and equipment?
Our cleaners will bring cleaning materials at a charge of £10. However, you will be responsible to provide a vacuum machine if you have large carpet area.
What happens if I am dissatisfied with the cleaning service?
We will review the situation. Our special teams have extensive cleaning experience and hundreds happy customers. Please make sure that you allow our cleaners reasonal amount time to cover tough one off cleaning.
Is there a minimum number of hours per cleaning visit?
Yes. You need to book at least 4 hours per cleaning visit.
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What are your cleaners' working hours?
Our cleaners work any day of the week from 07.00 to 18.00 including Public and Bank holidays. Cleaners can finish later than 18.00 if pre-agreed with London Rate
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Call Now: 020 7790 7790 or 020 7791 5477
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